Returns & Exchanges
You have 15 days from delivery to return or exchange an item. Start by emailing [email protected] with your order number.
We want every plush, onesie and T-shirt from Couple Gift Store to arrive the way you pictured it. If something isn't right, whether it's the wrong size, a fault, or just not what you expected, here is how returns and exchanges work.
What can be returned
- Items must be unused, unwashed and in resalable condition, with any tags still attached.
- Please send items back in their original packaging, or packed the same way you received them.
- Return requests must reach us within 15 days of the delivery date.
How to return or exchange an item
- Email [email protected] within 15 days of delivery. Include your order number, the item(s) you want to send back, and whether you'd like a refund or an exchange (for an exchange, tell us the size or item you want instead). If an item arrived damaged or isn't what you ordered, please attach a photo.
- We'll reply with a Return Authorization (RA) number and the address to send your parcel to. Please don't post anything back before you have these, because parcels without an RA number can't be matched to an order.
- Write the RA number clearly on the outside of the box and send it with any shipping service you like. We recommend a tracked, insured service so the parcel is covered if it's lost or damaged on the way.
Return shipping costs
Return shipping is paid by the customer, and the original shipping charge isn't refundable. The exception is our mistake: if an item arrived damaged or we sent the wrong item, we'll provide a return label or refund your return shipping cost, together with any shipping you paid on the order.
Refunds
Once your return arrives and has been checked, we'll refund the price of the returned item(s), including any tax, to your original payment method. Alternatively we can issue store credit if you prefer. Please allow up to 14 days for us to receive and process the return. After that, it can take one or two billing cycles for the credit to appear on your statement, depending on your card issuer.
Exchanges
Exchanges follow the same steps. Tell us in your email which size or item you'd like instead, and we'll send the replacement once your return has reached us.
Questions
For anything about a return, email [email protected] or use our contact form. You can also check the Shipping page or track your order.